Our Practice and Care Philosophy
Experience is the difference. Dr. Palmer specializes in hip and knee replacement, performing thousands of successful hip and knee replacement surgeries, including more than 500 anterior hip replacements since 2010 alone. Patients come to The Hip & Knee Center from around the United States for care and surgeons come to learn how the procedure is performed.
Our care philosophy is to provide patients the best possible experience and the best possible outcomes. This starts with your very first visit and means personal attention to detail and exceptional patient care at every step of the way working with your Nurse Navigator, who will be with you at every step to help you complete necessary forms and understand peri-operative procedures. Because we believe strongly in the important role that patients should play in their own healthcare, every patient is also provided Dr. Palmer’s email address so you can direct questions to him 24 hours a day, seven days a week.
One of the largest practices in the country, the Hip & Knee Center works with many different patients and is a national referral location for patients suffering from hip and knee disorders caused by arthritis, trauma, congenital deformity, cancel and failed prior surgery.
VIP Patient Experience
Personal attention to detail and exceptional patient care are hallmarks of The Hip & Knee Center patient experience. That experience begins by meeting Dr. Palmer to discuss your movement goals and to address any concerns you may have.
You will then meet with Nurse Navigator Lori Compton to schedule your surgery and discuss a care plan customized to your needs and goals.
We will not ask you to fill out dozens of forms or schedule multiple appointments, instead your Nurse Navigator will meet with you to:
- Schedule your procedure with the surgery center or hospital, including working with your primary care provider for medical clearance
- Discuss with you what to do to prepare for surgery and what to expect the day of your procedure
- Help you to understand post-surgery recovery and expectations
- Gather insurance information and secure necessary pre-authorizations
- Answer additional questions you may have at any point in time
We are here to reassure you throughout the process and encourage patients to call or email with any questions. In addition to the accessibility of your Nurse Navigator, Dr. Palmer also provides each patient his email address for a quick and easy way to connect with him to answer additional questions.
Having limited hip or knee movement can be frustrating; getting back to your best you shouldn’t be. At The Hip & Knee Center our mission is to make you better, one knee or hip at a time.
Make an Appointment Today
Call (866) FEEL-NEW
2350 Royal Blvd., Suite 200
Elgin, IL 60123
2971 W. Algonquin Rd., Suite 101A
Algonquin, IL 60102